Refund policy

At The Toon Box, we want you to have a positive shopping experience. Please read our return and refund policy carefully before placing an order.

Return requests must be submitted within 7 days of delivery of the order.

We accept change-of-mind return requests only when the product is:

• Unused and unopened.

•  In its original packaging.

•  In the same condition in which it was received.

Products that do not meet these conditions may not qualify for a change-of-mind return.

If you receive a product that is damaged, defective, or different from the item you ordered, please contact us so we can review your claim.

After verification, an eligible claim may be resolved through a replacement or refund, depending on the circumstances.

Please contact us before arranging a return so we can review the issue and advise you on the next steps.

 4. Return Shipping Costs

For approved change-of-mind returns, the customer is responsible for the return shipping cost.

For products reported as damaged, defective, or incorrect, please contact us before shipping the product back. We will review the claim and advise you on the appropriate next steps.

To request a return or report a problem with an order, contact us using the store email address listed on The Toon Box website.

Please include your order details and a clear description of the issue so we can review your request.

Refunds are processed after the return or reported issue has been reviewed and the claim has been approved.

Once a refund is approved, The Toon Box will initiate it within 5–7 business days. The time taken for the amount to appear in your account may vary depending on your bank or payment provider.

Depending on the circumstances, an approved claim may be resolved through a replacement or refund.

For return requests, refund queries, or assistance with an order, please contact us using the customer-service email address provided on our website.