Shipping policy

Shipping Policy

At The Toon Box, we aim to deliver your favourite toys, games, and kids’ products safely and conveniently. Please read our shipping policy before placing an order.

1. Delivery Locations

We offer shipping across India, subject to serviceability at the delivery PIN code. Delivery availability may vary depending on the courier service and destination.

2. Order Processing and Dispatch

Orders are generally processed and dispatched within 2–3 business days after order confirmation.

Business days exclude Sundays and public holidays. During sale periods, festivals, or periods of unusually high order volume, dispatch may take longer. If there is a significant delay, we will make reasonable efforts to inform you.

3. Shipping Charges

Free shipping is available on orders above the minimum order value specified on our website.

For orders below the applicable minimum order value, shipping charges may apply and will be displayed at checkout before payment.

Please check the shipping charge shown at checkout before completing your order.

4. Estimated Delivery Time

Delivery time depends on the destination PIN code, courier availability, weather conditions, and other logistical factors. Any estimated delivery date shown at checkout or communicated after ordering is indicative and may change.

5. Order Tracking

Where tracking is available, tracking details will be shared with you after dispatch so that you can follow your shipment.

6. Delays and Delivery Issues

Although we make reasonable efforts to ensure timely delivery, delays may occur due to courier disruptions, weather, public holidays, or circumstances beyond our control.

If your order is delayed, appears lost, or arrives with visible shipping damage, please contact us using the customer-service email address listed on our website and provide your order details.

7. Incorrect Address or Failed Delivery

Please ensure that your shipping address, PIN code, and contact number are accurate when placing an order. Incorrect or incomplete details may delay delivery or result in a failed delivery attempt.

If a shipment is returned to us because delivery could not be completed, we will contact you to discuss the available next steps.

8. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us promptly. We will review the issue in accordance with our Return and Refund Policy and applicable consumer protection laws.